{"id":94,"date":"2026-04-10T13:48:54","date_gmt":"2026-04-10T13:48:54","guid":{"rendered":"https:\/\/localintensives.com\/?page_id=94"},"modified":"2026-04-10T13:48:54","modified_gmt":"2026-04-10T13:48:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/localintensives.com\/?page_id=94","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>1. Cooling-Off Period (14 Days)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Under the Consumer Contracts Regulations 2013, customers have&nbsp;<strong>14 days<\/strong>&nbsp;from the date of booking to cancel for a full refund&nbsp;<strong>provided the service has not already begun<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The service is considered to have begun when any of the following occur:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instructor allocation<\/li>\n\n\n\n<li>Diary blocking or scheduling<\/li>\n\n\n\n<li>Booking administration<\/li>\n\n\n\n<li>DVSA test checking or preparation<\/li>\n\n\n\n<li>Communication with an instructor<\/li>\n\n\n\n<li>Course setup work<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If any service has begun within the 14-day period, a&nbsp;<strong>pro-rata deduction<\/strong>&nbsp;will apply to reflect the work completed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Refunds After 14 Days<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the 14-day cooling-off period has passed, refunds are calculated on a&nbsp;<strong>pro-rata basis<\/strong>, taking into account:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Administrative work completed<\/li>\n\n\n\n<li>Instructor allocation<\/li>\n\n\n\n<li>Diary blocking<\/li>\n\n\n\n<li>DVSA test fees paid or booked<\/li>\n\n\n\n<li>Course coordination<\/li>\n\n\n\n<li>Instructor communication<\/li>\n\n\n\n<li>Hours delivered<\/li>\n\n\n\n<li>Hours allocated<\/li>\n\n\n\n<li>Missed or cancelled lessons<\/li>\n\n\n\n<li>Costs already incurred in preparing the course<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds after 14 days are&nbsp;<strong>not guaranteed<\/strong>&nbsp;and may be significantly reduced depending on work completed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Instructor Allocation (Service Has Begun)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Instructor allocation constitutes the beginning of the service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where an instructor has been allocated to the course, deductions will include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The instructor\u2019s weekly or daily allocation fee<\/li>\n\n\n\n<li>Time blocked out in their diary<\/li>\n\n\n\n<li>Planning and preparation time<\/li>\n\n\n\n<li>Coordination and communication performed<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These deductions may result in&nbsp;<strong>no refund being due<\/strong>, even if the pupil later decides not to proceed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instructor allocation deductions apply&nbsp;<strong>regardless of whether the instructor later takes a different pupil<\/strong>, as loss is assessed at the time of cancellation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Partially Completed Courses (Pro-Rata Refunds)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where some training has already been completed, refunds for remaining hours are calculated based on the&nbsp;<strong>actual cost of providing those hours<\/strong>&nbsp;(the instructor\u2019s hourly delivery rate),&nbsp;<strong>not<\/strong>&nbsp;the retail course price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A deduction will also be made for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Admin work<\/li>\n\n\n\n<li>Coordination<\/li>\n\n\n\n<li>DVSA work<\/li>\n\n\n\n<li>Reallocation work (if applicable)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This method ensures refunds reflect the true cost of the undelivered portion of the service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Instructor-Claimed Fees (Non-Refundable)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If lesson fees have already been&nbsp;<strong>claimed or paid to the instructor<\/strong>, those funds become the&nbsp;<strong>instructor\u2019s responsibility<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bristol &amp; Bath Intensive Courses&nbsp;<strong>cannot refund any portion of the payment already passed to the instructor<\/strong>, and pupils must resolve any remaining hours directly with the instructor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are only issued for the portion of the course fee&nbsp;<strong>still held by the business<\/strong>, minus reasonable deductions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. DVSA Test Fees<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Theory or practical test fees that have been booked or paid are&nbsp;<strong>non-refundable<\/strong>, but the test booking can be transferred to another date or candidate subject to DVSA rules.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Instructor Unavailability \/ Sickness \/ Dropouts<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If an instructor becomes unavailable (sickness, emergency, vehicle issues etc.), Local Intensives will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offer alternative dates<\/li>\n\n\n\n<li>Offer another instructor<\/li>\n\n\n\n<li>Offer semi-intensive or weekly lessons<\/li>\n\n\n\n<li>Offer to break the course into individual days<\/li>\n\n\n\n<li>Keep the course open for up to\u00a0<strong>12 months<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where reasonable alternative dates or formats are offered,&nbsp;<strong>the booking remains active<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the pupil refuses all reasonable alternatives, this counts as a&nbsp;<strong>customer-initiated cancellation<\/strong>, and refunds are calculated pro-rata.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If no reasonable alternative can be offered, a refund will be issued for the portion of the fee still held by the business, minus reasonable deductions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Customer Refusal of Alternative Dates<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If reasonable alternative dates, instructors or formats are offered and the pupil chooses not to accept them, this will be treated as a&nbsp;<strong>customer cancellation<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds will then be calculated on a pro-rata basis, which may result in&nbsp;<strong>no refund being due<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Missed or Cancelled Lessons<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lessons missed or cancelled without sufficient notice are chargeable and will be deducted from any refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Refund Processing Time<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are processed in a structured order, taking into account factors such as the date of request, case review, and processing requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are processed as soon as reasonably possible following approval. In some cases, depending on review and processing requirements, this may take up to 60 days<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This timeframe allows for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instructor payment reconciliation<\/li>\n\n\n\n<li>Test fee adjustments<\/li>\n\n\n\n<li>Administrative review<\/li>\n\n\n\n<li>Scheduling audits<\/li>\n\n\n\n<li>Ensuring fair and accurate refund calculation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Many refunds are completed sooner, but 60 days is the maximum timeframe.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Non-Attendance \/ No Contact<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the pupil fails to respond, does not provide availability, or does not attend allocated lessons, the booking may be closed and considered as used.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds in these cases may be refused or heavily reduced based on the work completed and costs incurred.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional non-returnable items:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n\n\n\n<li>Downloadable software products<\/li>\n\n\n\n<li>Some health and personal care items<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Book with obvious signs of use<\/li>\n\n\n\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n\n\n\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n\n\n\n<li>Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at {email} for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Cooling-Off Period (14 Days) Under the Consumer Contracts Regulations 2013, customers have&nbsp;14 days&nbsp;from the date of booking to cancel for a full refund&nbsp;provided the service has not already begun. The service is considered to have begun when any of the following occur: If any service has begun within the 14-day period, a&nbsp;pro-rata deduction&nbsp;will apply [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-94","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/localintensives.com\/index.php?rest_route=\/wp\/v2\/pages\/94","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/localintensives.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/localintensives.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/localintensives.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/localintensives.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=94"}],"version-history":[{"count":1,"href":"https:\/\/localintensives.com\/index.php?rest_route=\/wp\/v2\/pages\/94\/revisions"}],"predecessor-version":[{"id":209,"href":"https:\/\/localintensives.com\/index.php?rest_route=\/wp\/v2\/pages\/94\/revisions\/209"}],"wp:attachment":[{"href":"https:\/\/localintensives.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=94"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}